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Privacy Policy

Anzu London (“Anzu London,” “we,” “our,” or “us”) is committed to safeguarding the privacy and personal data of visitors and users of our website located at anzulondon.com (“Website”). This Privacy Policy outlines how we collect, use, disclose, and protect personal information in compliance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. Commitment to Privacy and Data Protection

Your privacy matters. At Anzu London, we recognize the importance of protecting your personal data and are fully dedicated to maintaining the highest standards of privacy, transparency, and data security. This Privacy Policy is designed to provide detailed information about how we handle your information and your rights regarding your data.

2. Scope and Data Controller

This Privacy Policy applies to personal data collected through anzulondon.com and related services. Anzu London operates as the data controller for all personal data collected through the Website, meaning we determine the purposes and means of processing your data.

For any privacy-related inquiries, you may contact us at: [email protected].

3. Categories of Data We Process

We may collect and process the following categories of personal data, from direct user input, automated technologies, third-party integrations, or transactional interactions.

a. Usage Data
Collected automatically when you visit the Website. Includes IP address, browser type, operating system, referral URLs, and session duration.

b. Account Data
Collected when you register or place an order. Includes your name, billing and shipping address, email address, and phone number.

c. Profile Data
Collected and inferred through site interactions. Includes shopping preferences, purchase history, and behavioral data (e.g., navigation patterns on the Website).

d. Communication Data
Collected through customer service channels. Includes support queries, emails, contact forms, and correspondence records.

e. Technical Data
Collected via system logs and technical diagnostics. Includes device identifiers, screen resolution, time zone, operating environment, and connection details.

f. Transaction Data
Collected at the point of sale. Includes payment details (processed via secure third-party providers), order history, delivery status, and invoice records.

g. Preference Data
Collected based on user choices. Includes opt-in or opt-out decisions for newsletters, marketing communication preferences, and indicated product or service interests.

4. Legal Bases for Processing

We only process your personal data when lawfully permitted, under the following legal bases:

– Consent: When you have given clear permission for us to process your information for a specific purpose (e.g., subscribing to newsletters).
– Contractual Necessity: When processing is essential to fulfill a contract with you (e.g., delivering your order).
– Legitimate Interests: When there is a justified business or operational reason for processing your data that does not override your fundamental rights or interests (e.g., fraud prevention, analytics).
– Legal Obligation: When we are required to comply with a legal or regulatory requirement.

5. Your Rights

Under applicable privacy laws, you have the following rights with respect to your personal data:

– Right of Access: To receive a copy of the personal data we hold about you.
– Right to Rectification: To request correction of your inaccurate or incomplete personal data.
– Right to Erasure: To request deletion of your personal data, where legally applicable.
– Right to Restriction: To request restricted processing of your personal data under limited circumstances.
– Right to Data Portability: To receive your personal data in a structured, commonly used, machine-readable format for transfer.
– Right to Object: To object to certain types of data processing, including direct marketing.
– Right Not to Be Discriminated Against: CCPA grants residents the right to exercise rights without receiving discriminatory treatment.

You may exercise these rights by contacting [email protected]. We may require identity verification to fulfill certain requests.

6. Security Measures

We implement rigorous technical and organizational security measures to protect your data, including:

– End-to-end encryption of transactions and sensitive transmissions.
– Role-based access controls and data minimization protocols.
– Regular system backups and data recovery systems.
– Security training and data protection policies enforced across employees and contractors.

Although no system is infallible, we take appropriate steps to mitigate risks of data breaches and unauthorized disclosures.

7. International Data Transfers

If personal data is transferred outside the European Economic Area (EEA) or other applicable jurisdictions, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or reliance on adequacy decisions. Transfers are conducted in compliance with both GDPR and CCPA requirements, ensuring the same level of data protection as provided within local jurisdictions.

8. Data Retention

We retain personal data only for as long as is necessary to fulfill the purpose for which it was collected, to comply with legal obligations, or to resolve disputes. Data is subject to varying retention periods based on its category:

– Usage Data: 18 months
– Account and Profile Data: Active for the duration of the user relationship and 6 years post-termination for accountability
– Transaction Data: Retained for 7 years for accounting compliance
– Communication and Technical Data: Retained for 2 years
– Preference Data: Retained until the user updates preferences or withdraws consent

9. Cookie Policy

We utilize cookies and similar tracking technologies on anzulondon.com to enhance user experience and improve service delivery. Cookies are small data files stored on your device.

Types of cookies we use:

– Essential Cookies: Enable necessary Website functionality (e.g., login security, cart management).
– Functional Cookies: Help recognize returning users and store settings (e.g., language choice).
– Performance Cookies: Analyze how users interact with the Website to improve services.
– Analytics Cookies: Used to understand user behavior and website traffic via third-party tools like Google Analytics.

10. Cookie Management and Compliance

Visitors to anzulondon.com are presented with a cookie consent interface allowing them to accept, reject, or customize cookie settings in compliance with GDPR and CCPA requirements. You may adjust cookie preferences at any time through your browser settings or by accessing our Cookie Management Center on the Website.

Do Not Track (DNT) signals sent by browsers may not be honored in all circumstances due to variable technological support.

11. Children’s Privacy

The services provided through anzulondon.com are not directed at children under the age of 13. We do not knowingly collect or solicit personal information from individuals under 13. If you believe a child under 13 has provided us with personal information, please contact us immediately at [email protected] so that we may promptly delete such information.

12. Policy Updates

This Privacy Policy may be revised periodically to reflect changes in legal requirements or our data practices. Any material amendments will be communicated via the Website. We encourage you to review this policy regularly to stay informed about how we protect your data.

13. Contact Us

If you have questions, concerns, or wish to exercise your rights related to this Privacy Policy or how we handle your personal data, please contact:

Anzu London
Email: [email protected]
Website: https://anzulondon.com

We are committed to full compliance with GDPR, CCPA, and other applicable laws. Your privacy is a fundamental right that we respect and protect. Please reach out to [email protected] for any privacy-related inquiries.